[PAO] The American Red Cross Versus Civil Air Patrol Public Relations

[Jeff Carlson, Grp 5 HQ]

Speak for yourself Arthur!  

What it sounds like to me is inexperience.  Based on his comments, I don't
believe Ken was in the duty position long enough to uncover what resources
are available to support the local PAO.  They really do exist.  For many
geographic areas, leadership and mentoring is thin in the PA directorate.
To the neophyte, it can seem like being abandoned in a desert.  I remember
my early days as a CAP PAO and feeling completely unsupported.  During my
first couple of years of duty, I had to organize my own CAP PAO workshops to
get training; PAOs came from all over the wing to participate because it was
all that was available.

While I don't agree with everything, Ken's two emails have touched on some
valid points and should not be completely discounted. 
 
As far as comparing CAP and ARC... I voluntarily serve as  both a CAP
PAO/PIO and as a member of the Red Cross Public Affairs team.  The reality
is that CAP public affairs does not have the same resources as ARC public
affairs.  ARC has hundreds of paid staff members and much larger budget.  It
is not a fair comparison.  The Red Cross has one of the strongest brand
images on the globe, while CAP is huffing and puffing to develop a brand and
gain a foothold.  That being said, there are numerous best practices that
CAP could borrow from ARC.

What Ken doesn't seem to realize is that this email listserv is from a
bygone era that has seen minimal activity in recent years.  His voice is
only carried so far, though I am certain his comments have been received by
members of the national PA team.  The unofficial Official CAP Public Affairs
Facebook group https://www.facebook.com/groups/4305419935/  is where the
action is these days. 

If Ken wants to shout at the wind, let him do it. The typing will keep his
fingers nimble and the release of frustration is the only satisfaction he'll
ever get from his efforts expended in this direction. If you don't want to
read it, use the delete key.

Howl away, Ken!

Maj Jeffrey P Carlson, CAP
Public Affairs Officer


-----Original Message-----
From: cap-pao-bounces at lists.sempervigilans.org
[mailto:cap-pao-bounces at lists.sempervigilans.org] On Behalf Of Arthur
Woodgate
Sent: Saturday, October 03, 2015 2:17 PM
To: 'CAP Public Affairs Officers'
Subject: Re: [PAO] The American Red Cross Versus Civil Air Patrol Public
Relations

Ken,

Please be advised that by not giving your full name and affiliation, what
you have to say sounds a great deal like sour grapes - and most of us view
it in that light.

Lt. Col. Arthur Woodgate, CAP
SWR Director of Public Affairs  

-----Original Message-----
From: cap-pao-bounces at lists.sempervigilans.org
[mailto:cap-pao-bounces at lists.sempervigilans.org] On Behalf Of Ken
Sent: Saturday, October 03, 2015 12:27 PM
To: CAP Public Affairs Officers
Subject: [PAO] The American Red Cross Versus Civil Air Patrol Public
Relations

IMHO admit that the American Red Cross by far seems to have a consistent &
successful public relations plan in regards to everything they do
nationally, regionally, and locally.

 From a natural disaster standpoint they appear to have ready to go media
release/talking points for the preparation, response, & mitigation 
phases of disasters.   Volunteers & paid staff are in a consistent 
uniform, easy identifying them as ARC, with what appears to me to be
standard talking points.  They have the ability to get immediate media
coverage showing them doing good things!  The news media definitely sees 
them as an organization to provide coverage for!   Even during local 
type incidents (e.g. apartment fires) this same type of public relations
presentation to the media occurs and aids them in obtaining funds.

Contrast this with CAP.  No really consistent uniform (in fact if BDU, BBDU
are worn and the orange safety vest is worn, total organization identify is
missing).  IF assisting another government organization perception is that
nothing can be released about CAP's support.  Very little released regarding
CAP preparedness to provide assistance (e.g. 
photo recon training exercise with local pictures released).   
Inconsistent approach (actually missing opportunities) to providing releases
to the news media.  With hurricane season upon us many opportunities for
getting the word out about CAP!

Perhaps National should consider developing a disaster/emergency services
internal operations support kit (e.g. pre prepared type media releases
(templates) that certain information just has to be filled in for specific
type incidents, as well as general type media releases on 
CAP's typical disaster relief missions).   Perhaps even a National PAO 
Duty officer needs to be immediate/near immediate available to assist field
PAO's with successfully writing/releasing news media releases, perhaps even
sending the releases on behalf of the field PAO's.

A good gauge to see the Red Cross' news media success is to use google news
search engine "American Red Cross".

Ken
Former PAO

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